Delivery Timeframes

To find out the estimated delivery time of a specific product, check out the delivery information section on the product page, underneath the dimensions and details.

Please note we currently only deliver some items to UK Mainland and deliveries to the Highlands or other more remote locations can take 10-15 working days on top of the advised lead time.

Direct Shipments

We work with several suppliers that deliver directly to ensure you get your items as quickly as possible. This may mean that you receive your items from a different courier to those outlined below. On some occasions, you may be contacted by the supplier or courier directly to arrange a suitable day for delivery.

International Delivery 

We have expanded our International delivery across many countries, please note we use the best possible courier service to deliver your items along with tracking information. Please also note whilst we take every care to wrap and protect your goods occasionally the International Transit service is not as careful as we are and therefore damages may occur. On this occasion please ensure that images of the packaging are taken and provided to us. We will then review this and inform if we can offer a free replacement. 

Preparing for Delivery 

To ensure there are no issues during delivery, please make sure your new item will fit through all doorways and hallways, up staircases and underneath ceilings. If any adjustments need to be made to get your item into place, please ensure this is done before delivery.

We will deliver to ground floor room of choice only. If your goods require delivery above ground floor, please make us aware at the earliest opportunity as it may result in your a delivery failure and charge.

If you are not available to take delivery, some couriers may leave a goods in a safe place or leave a calling card to enable you to rearrange delivery. Please note, that on some occasions, redeliveries and failed deliveries may incur an additional charge.

Delivery Aftercare

On delivery, please check your items carefully before you sign for them. If you are unable to check the items before the courier leaves, please ensure you sign for the delivery as unchecked. We recommend that you keep your packaging and order confirmation email as this will be needed for any after-sales enquiries or returns. 

The driver will inspect the goods with you to check for any faults. Please allow them time to do this. Once signed for we regret we may not be able to process a return due to any damage or fault.

Once you have received and signed for your delivery, the items will become your property, provided they have been paid for in full. We cannot accept any liability for the loss, damage or destruction of the items after they have been delivered unless they were reported damaged or faulty when delivered or they were delivered incorrectly.

For items that require assembly, please check that you have all the necessary parts, instructions and information. Always follow manufacturer's instructions and use recommended tools. We are not able to issue refunds for any items that have been incorrectly assembled or damaged during the assembly process.

If you plan to put your items into storage, please check your items thoroughly before you do so.